Shipping Policy

Last Updated: May 12, 2026

Thank you for shopping with LunaroSync, by LunaroSync LLC. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

By placing an order with LunaroSync, you agree to the shipping terms below.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding weekends and holidays.

Please note that processing times may be delayed during high-volume periods, sales events, supplier delays, or holidays observed in China, as some products may be processed or fulfilled through overseas suppliers or fulfillment partners.

Processing times may also be affected by circumstances outside of our control, including carrier delays, weather conditions, customs processing, and United States holidays.

We do our best to process and ship orders as quickly as possible, but delays may occur during these periods.

2. Shipping Locations

LunaroSync currently ships to:

  • United States of America

At this time, we may not ship to certain locations, including restricted addresses, international destinations, P.O. boxes, military addresses, or other areas where delivery is unavailable.

If we are unable to ship to your address, we may contact you for additional information or cancel and refund the order when necessary.

3. Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before payment is completed.

LunaroSync may offer free shipping, flat-rate shipping, or paid shipping options depending on the product, order value, destination, or current promotion.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the shipping carrier, destination, product availability, fulfillment location, and other factors outside of our control.

Estimated delivery time after processing:

Standard Shipping: ~7–15 business days
Expedited Shipping (If Available): ~5–10 business days

Delivery estimates are not guaranteed unless specifically stated. Delays may occur due to weather, holidays, carrier issues, incorrect addresses, customs processing, supplier delays, or other circumstances beyond our control.

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information.

Please allow time for the tracking information to update after the carrier receives the package.

If your tracking number does not update right away, this does not always mean the package is not moving. Carrier tracking updates may sometimes be delayed.

6. Multiple Shipments

Some orders may be shipped in multiple packages, especially if items are fulfilled from different locations or suppliers.

If your order arrives in separate shipments, you may receive more than one tracking number.

You will not be charged extra shipping fees unless clearly stated at checkout.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

LunaroSync is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, contact us immediately at:

Email: LunaroSync@outlook.com

We cannot guarantee that shipping information can be changed once an order has been processed or shipped.

8. Lost, Stolen, or Missing Packages

LunaroSync is not responsible for packages that are lost, stolen, or missing after the shipping carrier marks the package as delivered.

If tracking shows that your order was delivered but you did not receive it, please:

  1. Check around your delivery location.
  2. Ask household members, neighbors, or building staff.
  3. Contact the shipping carrier directly.
  4. Contact us at LunaroSync@outlook.com so we can review the situation.

We may assist where possible, but we cannot guarantee a refund or replacement for packages marked as delivered by the carrier.

9. Shipping Delays

We do our best to ship and deliver orders within the estimated timeframe, but delays may happen.

Shipping and delivery times may be affected by:

  • Holidays observed in China
  • United States holidays
  • Carrier delays
  • Weather conditions
  • Customs processing
  • Supplier or fulfillment delays
  • High order volume
  • Incorrect or incomplete shipping addresses

Some products may be processed or shipped through overseas fulfillment partners. Because of this, certain holidays observed in China may temporarily delay order processing, fulfillment, or tracking updates.

United States holidays may also delay carrier movement, tracking updates, and final delivery.

If your order is significantly delayed, please contact us at:

Email: LunaroSync@outlook.com

10. Damaged Items During Shipping

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery at:

Email: LunaroSync@outlook.com

Please include:

  • Your order number
  • Photos or videos of the damaged item
  • Photos of the packaging
  • A brief explanation of the issue

Damaged, defective, or incorrect items may be handled under our Return & Refund Policy.

11. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has been processed, packed, shipped, or sent to fulfillment.

If your order has already shipped, it may need to be handled under our Return & Refund Policy.

12. International Shipping, Customs, and Duties

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

LunaroSync is not responsible for customs delays, import restrictions, or additional fees charged by customs authorities.

13. Contact Us

If you have questions about your order or this Shipping Policy, please contact us:

LunaroSync LLC
Email: LunaroSync@outlook.com
Website: LunaroSync.com (LunaroSync.store)