Return & Refund Policy

Last Updated: May 12, 2026

Thank you for shopping with LunaroSync, by LunaroSync LLC. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

By purchasing from LunaroSync, you agree to the terms below.

1. Return Request Window

Customers have 3 days, also known as 72 hours, from the time of delivery to request a return or refund.

The delivery time will be based on the tracking information provided by the shipping carrier. If the tracking shows the package was delivered, the 72-hour return request window begins at that delivery time.

Return or refund requests made after 72 hours from delivery may not be accepted.

2. How to Request a Return or Refund

To request a return or refund, please contact us at:

Email: LunaroSync@outlook.com

Please include the following information:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A brief explanation of the issue
  • Photos or videos of the item, if the item is damaged, defective, or incorrect

We must receive your request within 72 hours of delivery.

3. Return Eligibility

To be eligible for a return, the item must be:

  • Unused
  • In the same condition that you received it
  • In its original packaging, if applicable
  • Free from damage caused by customer use, misuse, or improper handling
  • Approved for return by LunaroSync before being shipped back

Items sent back without first contacting us and receiving approval may not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery so we can review the issue.

Please include photos or videos showing:

  • The damaged or incorrect item
  • The packaging
  • The shipping label, if available
  • Any visible defects or damage

After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate solution.

5. Non-Returnable Items

The following items may not be eligible for return:

  • Items used, installed, assembled, washed, altered, or damaged after delivery
  • Items returned without approval
  • Items missing original packaging or parts
  • Clearance, final sale, or discounted items marked as non-returnable
  • Items damaged due to customer misuse, improper care, or improper installation
  • Gift cards, if offered
  • Any item that cannot be resold for health, safety, or hygiene reasons

6. Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If a return is approved, we will provide instructions on where and how to send the item back.

Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our error.

We recommend using a trackable shipping service when returning an item. LunaroSync is not responsible for return packages that are lost, stolen, or damaged during return shipping.

7. Refund Process

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or denied.

If approved, the refund will be issued to the original payment method used at checkout.

Please allow time for your bank, credit card company, or payment provider to process the refund after it has been issued.

Refunds may be denied if the item is returned used, damaged, incomplete, missing parts, or not in its original condition.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

Email: LunaroSync@outlook.com

We cannot guarantee that an order can be cancelled once it has been processed, packed, shipped, or sent to fulfillment.

If the order has already shipped, it may need to be handled under this Return & Refund Policy.

9. Lost, Stolen, or Delayed Packages

LunaroSync is not responsible for packages that are delayed by the shipping carrier, marked as delivered by the carrier, stolen after delivery, or sent to an incorrect address provided by the customer.

If tracking shows that your order was delivered but you did not receive it, please contact the shipping carrier first. We may assist where possible, but we cannot guarantee a refund or replacement for packages marked as delivered.

For internet orders, sellers must have a reasonable basis for promised shipping times. If no shipping time is stated, federal FTC guidance generally expects shipment within 30 days. If shipping is delayed beyond the promised time, the seller must notify the customer and offer the option to accept the delay or cancel for a refund.

10. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

LunaroSync is not responsible for lost, delayed, or undeliverable orders caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, the customer may be responsible for additional shipping fees to resend the order.

11. Exchanges

At this time, LunaroSync may not offer direct exchanges.

If you would like a different item, you may need to return the eligible item according to this policy and place a new order.

12. Contact Us

For return or refund questions, please contact us:

LunaroSync LLC
Email: LunaroSync@outlook.com
Website: LunaroSync.com (LunaroSync.store)